FAQ

Frequently Asked Questions

How long does shipping take?

We ship all orders within 24 hours. Standard delivery is 3–7 business days within the USA.

Is the nail grinder safe for my pet?

Yes — the FurFix Pro™ is specifically designed to be gentle. The ultra-quiet motor (≤45dB) prevents anxiety, and the LED quick-finder light helps you avoid the blood vessel inside the nail. Thousands of pet owners use it weekly with zero incidents.

Does it work for cats too?

Absolutely. The FurFix Pro™ works on dogs and cats of all sizes. Use the lowest speed setting for cats and small breeds.

How do I charge it?

The grinder charges via USB-C (cable included). A full 2-hour charge provides 8+ grooming sessions.

What if my pet is scared of it?

Start by letting your pet sniff the grinder while it's off. Then turn it on nearby for a few minutes without touching their nails. Most pets adjust within 2–3 sessions. If not — we'll refund you fully under our 30-Day Guarantee.

How do I contact you?

Email us at support@furfix.com. We respond within 24 hours, 7 days a week.