Refund Policy
30-Day Money-Back Guarantee
We stand behind every PawSafe product 100%. If you or your pet are not completely satisfied, contact us within 30 days of your purchase for a full refund — no questions asked.
How to Request a Refund
- Email us at support@pawsafe.com with your order number
- Tell us briefly what happened (optional)
- We'll process your refund within 3–5 business days
Damaged or Defective Items
If your item arrived damaged or defective, we'll send a replacement immediately at no cost to you. Just send us a photo of the issue.
Return Shipping
For standard returns, the customer covers return shipping. For defective items, we cover all costs.